Software Support Engineer Level 3 - Application Lifecycle Management (ALM) LAGOS


What you’ll be doing

  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels 
  • Present a positive, effective and flexible contribution to achieving team targets and objectives
  • Collaborate with other team members to provide high-quality support 
  • Ensure constant self-development using day to day work, web-based training, and any other available tools

What you'll need

  • 2-4 years’ experience in technical support
  • Experience with Windows/ Linux server operating systems is a must
  • Strong Knowledge of programming languages, networking, databases or UI’s
  • Experience in customer service is a must
  • Interest in or exposure to software development and support
  • General understanding of testing concepts and functional testing processes  
  • Bachelor’s degree or equivalent technical certifications
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing
  • Customer-orientated, motivated to take charge of both customer engagement and problem
  • Fluent in English

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

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