Software Support Engineer Level 2- Application Lifecycle Management (ALM) LAGOS


JOB DESCRIPTION

What you’ll be doing

  • Provide excellent customer service to clients who are experiencing technical support problems. 
  • Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels 
  • Present a positive, effective and flexible contribution to achieving team targets and objectives.
  • Ensure constant self-development using day to day work, web-based training, and any other available tools.

What you'll need

  • 1-2 years’ experience in technical support.
  • Experience with Windows/ Linux server operating systems.
  • Knowledge of programming languages, networking, databases or UI’s will be an added advantage.
  • Experience in customer service is a must.
  • Interest or exposure to software development and support.
  • Bachelor’s degree or equivalent technical certifications.
  • Demonstrated excellence in teamwork, collaboration, and knowledge sharing 
  • Customer orientated, motivated to take charge of both customer engagement and problem.
  • Fluent in English.

What we offer

  • A Career, not a job
  • Be part of something great
  • Opportunity to realise your full potential
  • Continuous personal and professional learning
  • Fast-track career
  • Global resources
  • Unleash your potential
  • Work-wide family

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